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Return Policy

If for any reason you are not completely satisfied with your Dovanu purchase you may return the purchased products within fourteen (14) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned.

Merchandise must be in its original, unopened, and unused condition.

To return merchandise to dovanucosmetics.com, please follow these easy steps:

Step 1: Pack the unopened and unused items along with a copy of your invoice.
Step 2: Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via the original carrier.

Please return to:
Dovanu Cosmetics – Returns Department
6810 rue d'Avila, suite 315
Saint-Leonard, QC
H1T 1J4

If you received a FREE product, sample or gift with your purchase, it must be included with your returns in order to be refunded in the original form of payment.

The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.

DAMAGED PRODUCTS

If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days.


© Dovanu 2020